Privacy Policy

1. Who We Are

Peak Access provides accessibility assessments and practical upgrade planning for homeowners, renters, families, care teams, and local facilities in DFW and surrounding North Texas. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website or request our services.

2. Information We Collect

We collect information you provide directly when you submit an assessment request or contact form, including:

• Name, email address, and phone number
• Property address or general location
• Description of your accessibility concern or project
• Any additional details you choose to share

We also collect basic usage data through our analytics system, including pages visited and actions taken, to understand how visitors use our site. This data is associated with an anonymous visitor identifier and is not linked to your personal identity.

3. How We Use Your Information

We use the information you provide to:

• Respond to your assessment request or inquiry
• Schedule and conduct home assessments or facility access walkthroughs
• Follow up about project recommendations, funding questions, or next steps
• Improve our services based on how our site is used

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. How We Store Your Information

Form submissions and internal assessment records are stored in a PostgreSQL database hosted with a managed cloud provider. Data is retained as long as necessary to provide our services and comply with applicable legal obligations.

5. Third-Party Services

We use the following third-party services that may process your data as part of providing our service:

• PostgreSQL (managed cloud provider) — form submissions, analytics events, and internal assessment records
• Resend — transactional email delivery when you submit a form
• Google (Genkit / Gemini) — optional AI-assisted triage when you upload photos on the guided assessment form
• Vercel or similar hosting — website hosting and edge delivery

Each of these providers has its own privacy policy governing how they handle data.

6. Cookies and Tracking

Our site uses a single anonymous identifier stored in your browser's local storage to track return visits for analytics purposes. We do not use advertising cookies or share browsing data with ad networks.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to verified requests within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us.