Terms of Service

1. Acceptance of Terms

By accessing this website or requesting services from Peak Access, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Services Provided

Peak Access's primary service is accessibility assessment and practical improvement planning. A residential assessment may include pre-visit intake, an on-site walkthrough, observations and measurements, photos with permission, prioritized recommendations, and a written priority plan. A small-facility walkthrough is a separate planning service with a scope and price confirmed before booking.

Peak Access is not a licensed medical provider, occupational therapist, architect, engineer, Registered Accessibility Specialist, or legal compliance certifier. Our assessments represent practical safety and access recommendations based on observed conditions, not medical advice, code compliance determinations, ADA certification, Texas Accessibility Standards certification, or legal certifications.

An assessment or facility walkthrough does not include products, materials, construction, permits, or installation. Customers may use their written plan with any provider they choose. For clearly scoped improvements, Peak Access may offer a separate written proposal. That proposal will identify the work, price, payment terms, and responsible provider before the customer approves it. Unless a separate proposal is accepted, Peak Access is not acting as the customer's general contractor or project manager.

3. Service Area

Availability for on-site services depends on project location, travel distance, scheduling, and scope. Peak Access confirms availability before booking and may discuss remote planning or referral options when an on-site visit is not practical.

4. Assessment Requests

Submitting an assessment request does not constitute a binding contract or guarantee of service. We will review your request and follow up to confirm availability, scope, and next steps. Scheduling is subject to availability.

5. Pricing and Payment

Submitting the website request form and the initial 10-minute safety call are free. The Residential Accessibility Assessment is $99 and includes the in-home walkthrough and written priority plan. The Urgent Safety Visit is $199 for requests that need scheduling within 48 hours, subject to availability. Small single-site facility walkthroughs start at $149; complex or urgent facility scopes are priced before booking.

Assessment fees are due when the appointment is scheduled. If Peak Access later provides and the customer approves qualifying project work of $750 or more, the $99 residential assessment fee is credited toward that approved work. Customers are not required to purchase project work from Peak Access. Products, materials, installation, coordination, and other implementation services require a separate written proposal and approval.

Peak Access will confirm the applicable price, scope, service area, and availability before collecting payment or booking a paid visit. Any cancellation or rescheduling terms will be provided before payment.

6. Funding and Benefits Information

Information provided about funding options — including VA housing grants, Medicaid waiver programs, or nonprofit resources — is for general informational purposes only. Eligibility, availability, and amounts vary. We do not guarantee funding outcomes or provide financial advice. Consult the relevant program administrator for eligibility determinations.

7. Limitation of Liability

To the fullest extent permitted by law, Peak Access's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

8. Intellectual Property

Website content, templates, images, and logos remain the property of Peak Access and may not be reproduced or distributed without written permission. Customers may share their own completed assessment report with family members, care teams, landlords, property managers, HOAs, contractors, vendors, and professional advisors for personal planning and obtaining quotes.

9. Changes to These Terms

We may update these Terms of Service from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated terms.

10. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms or our services shall be resolved in the appropriate courts of Dallas County, Texas.

11. Contact

Questions about these Terms? Contact us and we will respond promptly.